HAMIDA HOUSE
Providing safe, trauma-informed residential care for children aged 8-17 in a nurturing, structured environment.
ABOUT HAMIDA HOUSE
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Our Vision
Our vision at Hamida House is to provide a safe, stable, and nurturing home where children feel valued, respected, and supported so they can reach their full potential.
Our commitment lies in providing high-quality, trauma-informed residential care that fosters emotional wellbeing, education, independence, and positive life outcomes.
We work in partnership with local authorities, families and professionals to ensure every child receives personalised support tailored to their needs.
Welcome from the Home Manager
Welcome to Hamida House.
Welcome to Hamida House, a three-bed residential children’s home based in Stoke-on-Trent that supports young people with emotional and behavioural difficulties (EBD), trauma, and social, emotional, and mental health (SEMH) needs.
At Hamida House, we are committed to providing a safe, structured and nurturing environment where young people feel respected, understood and supported. We recognise that many of the children we care for have experienced adversity, and our approach is rooted in trauma-informed practice, consistency and positive relationship building.
Our experienced and dedicated team works closely with each young person to develop personalised care plans that promote emotional wellbeing, resilience and independence. We focus on creating stability and clear boundaries, helping young people to build confidence, regulate emotions and achieve positive outcomes in education and daily life.
As Home Manager, I am proud to lead a team that is passionate about safeguarding, professional integrity and making a lasting difference in the lives of the young people we support.
We strive to ensure that every child at Hamida House feels safe, valued and empowered to move forward with confidence toward adulthood.
The Home Manager
Our Mission
Our mission is to provide a safe, structured, and nurturing home where children and young people feel valued, respected, and supported so they can reach their full potential.
Through trauma-informed practices and strong professional partnerships, we aim to promote emotional well-being, independence, and positive life outcomes.
Referrals and Enquiries
Referrals and Enquiries
Visit Us or Contact Our Management Team
For professional enquiries or placement discussions, please contact our management team directly or arrange a visit during normal business hours.
HND children's Care
Unit 1 Eagle Works Office 3 Leek New Road, Stoke-on-Trent, England, ST6 2LE ce
Office Hours
Open today | 09:00 – 17:00 |
Out-of-hours referrals: Please contact management directly
Safeguarding
At Hamida House, safeguarding is our highest priority. We fully commit to safeguarding and promoting the welfare of every child under our care.
We align our safeguarding practice with the Children's Homes (England) Regulations 2015, quality standards, and national statutory guidance, which includes Working Together to Safeguard Children.
All staff receive safeguarding training and are required to follow clear reporting procedures. Concerns are recorded, reviewed and escalated appropriately to ensure children are safe at all times.
We work in partnership with local authorities, safeguarding teams, police and other agencies to ensure a coordinated and protective approach.
Designated Safeguarding Lead
A trained Designated Safeguarding Lead (DSL) oversees safeguarding practice within the home. Any safeguarding concerns can be reported directly to management.
Safeguarding Principles
• Child-centred practice
• Trauma-informed care
• Clear reporting and accountability
• Partnership with multi-agency professionals
• Continuous staff training and development
Safeguarding at Hamida House
At Hamida House, safeguarding is at the heart of everything we do. We are fully committed to protecting children and young people from harm and ensuring they feel safe, valued and listened to
We operate in line with:
- The Children’s Homes (England) Regulations 2015
- The Quality Standards
- Working Together to Safeguard Children
- Local safeguarding partnership procedures
Our Safeguarding Approach
We ensure that:
- All staff receive safeguarding training
- Clear reporting procedures are in place
- Children know how to raise concerns
- Risk assessments are regularly reviewed
- Safeguarding incidents are reported appropriately
- We work closely with Local Authorities and partner agencies
Our home follows a trauma-informed and child-centred approach, recognising that many young people have experienced adversity and require consistent, nurturing support.
Safeguarding concerns are reported immediately to senior management and, where required, to external safeguarding authorities.
Whistleblowing
Hamida House encourages an open and transparent culture where staff feel confident to raise concerns about:
- Safeguarding practices
- Professional conduct
- Unsafe working conditions
- Poor practice
Any concerns raised in good faith will be taken seriously and investigated promptly.
Staff may report concerns to:
- The Home Manager
- The Responsible Individual
- The Local Authority Designated Officer (LADO)
- Ofsted (where appropriate)
No employee will suffer detriment for raising genuine concerns.
Complaints Procedure
We are committed to listening and responding to concerns raised by:
- Young people
- Parents or carers
- Professionals
- Members of the public
Complaints can be made:
- In person
- By telephone
- By email
- In writing
All complaints are acknowledged promptly and investigated fairly.
Our Commitment
- Complaints are treated confidentially
- Children are supported to make complaints
- Records are maintained
- Outcomes are communicated clearly
If a complainant is not satisfied with the outcome, they may escalate concerns to:
- The Responsible Individual
- The placing Local Authority
- Ofsted
Legal Services
Our team of legal experts can help you navigate complex legal issues and protect your business. We offer personalized solutions to help you stay compliant and avoid legal problems.
Policies
Policies & procedures
Hamida House operates under a comprehensive framework of policies and procedures to ensure safe, consistent and high-quality care in line with the Children’s Homes (England) Regulations 2015 and Quality Standards.
Key policies include:
• Safeguarding & Child Protection Policy
• Behaviour Management Policy
• Anti-Bullying Policy
• Missing from Care Protocol
• Complaints Procedure
• Equality & Diversity Policy
• Whistleblowing Policy
• Health & Safety Policy
Copies of our policies are available upon request.
Ofsted & Regulatory Compliance
Hamida House operates in accordance with the Children’s Homes (England) Regulations 2015 and the Quality Standards.
Our commitment is to meet and exceed regulatory expectations, ensuring that children receive safe, stable, and nurturing care.
Our Statement of Purpose outlines the aims, objectives and services provided in the home. A copy is available upon request.
To maintain the highest standards of care, we welcome inspections and continuous improvement.
Complaints & Advocacy
We believe every child has the right to be heard.
Children and young people are encouraged to raise concerns openly. They have access to independent advocacy services and are encouraged to make complaints without fear of consequences.
Complaints are taken seriously, recorded and reviewed in line with our Complaints Policy.
If required, children can contact external bodies, including:
• Ofsted
• Local Authority Safeguarding Teams
• Independent Advocates
• Childline
Equality & inclusion
At Hamida House, we promote equality, diversity, and inclusion in all aspects of our practice.
We pledge to ensure that no child experiences discrimination due to their race, religion, gender, disability, sexual orientation, or background.
We celebrate diversity and support children to develop respect for themselves and others.
Safer Recruitment at Hamida House
Hamida House fully commits to safeguarding and promoting the welfare of children and young people under our care. We recognise that safe recruitment practices are essential for protecting vulnerable children.
All recruitment at HND Children’s Services Ltd follows strict safer recruitment procedures in line with:
- The Children’s Homes (England) Regulations 2015
- The Quality Standards
- Working Together to Safeguard Children
- Keeping Children Safe in Education (where applicable)
Our Recruitment Process Includes:
- Enhanced DBS check (including barred list check)
- Verification of identity and right to work in the UK
- Full employment history with explanation of gaps
- Verification of qualifications
- Minimum of two satisfactory references (including most recent employer)
- Interview assessing safeguarding knowledge and values
- Health declaration
- Probationary period
We do not appoint any individual unless all safer recruitment checks have been satisfactorily completed.
Our Commitment
We are committed to:
- Recruiting staff who share our safeguarding values
- Maintaining a vigilant and trauma-informed workforce
- Ensuring all staff receive safeguarding training
- Creating a culture where children feel safe, heard, and protected
Hamida House promotes equal opportunities and welcomes applications from suitably qualified candidates regardless of gender, race, disability, religion, or background.
Reporting Concerns
Any safeguarding concerns relating to recruitment are reported immediately to the Responsible Individual and, where necessary, the Local Authority Designated Officer (LADO).
Careers at Hamida House
Join Our Team
At Hamida House, we are always looking for passionate, dedicated individuals who want to make a real difference in the lives of young people.
We provide trauma-informed residential care for children aged 8–17 with emotional and behavioural needs. Our team plays a vital role in creating a safe, nurturing and structured environment where young people can thrive.
If you are passionate about making a positive difference in the lives of young people, we encourage you to apply.
Current Opportunities:
• Residential Support Worker
• Senior Residential Support Worker
• Waking Night Support Worker
All applicants must:
• Hold or be willing to work towards relevant Level 3 qualification
• Have a commitment to safeguarding and child-centred practice
• Undergo enhanced DBS checks
Hamida House – Job Application Form
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