Our vision at Hamida House is to provide a safe, stable, and nurturing home where children feel valued, respected, and supported so they can reach their full potential.
Our commitment lies in providing high-quality, trauma-informed residential care that fosters emotional wellbeing, education, independence, and positive life outcomes.
We work in partnership with local authorities, families and professionals to ensure every child receives personalised support tailored to their needs.
Our mission is to provide a safe, structured, and nurturing home where children and young people feel valued, respected, and supported so they can reach their full potential.
Through trauma-informed practices and strong professional partnerships, we aim to promote emotional well-being, independence, and positive life outcomes.
Hamida House encourages an open and transparent culture where staff feel confident to raise concerns about:
Any concerns raised in good faith will be taken seriously and investigated promptly.
No employee will suffer detriment for raising genuine concerns.
HND Children’s Care Our CommitmentAt HND Children’s Care, we are committed to transparency, accountability, and safeguarding.We ensure that:
This process aligns with expectations set by Ofsted.
How to Make a ComplaintWe provide clear and accessible routes for raising concerns:Internal complaints can be made:
Concerns can be raised about:
We ensure children are supported to complain through:
Information We CollectWhen a complaint is made, we record:
Anonymous complaints are also accepted and taken seriously.4 Safeguarding Concerns (Immediate Action)If a complaint involves risk of harm to a child:
Safeguarding always takes priority over standard complaint handlingComplaints Process (Step-by-Step)Stage 1 – Informal Resolution
Stage 2 – Formal Complaint
Stage 3 – Escalation
Stage 4 – External Referral
External Contacts (Public Access)If a complainant is not satisfied or wishes to report directly, they can contact:Ofsted
Email: enquiries@ofsted.gov.uk
Phone: 0300 123 1231
Stoke-on-Trent City Council (Children’s Services)
Email: childrens.services@stoke.gov.uk
Phone: 01782 235100Emergency / Safeguarding
Confidentiality & Protection
Recording & MonitoringWe maintain:
Complaints are reviewed to:
Learning & ImprovementEvery complaint is treated as an opportunity to:
We have a clear and accessible complaints process for children, families, and the public. Complaints can be made in multiple ways and are recorded, investigated, and responded to promptly. Any safeguarding concerns are acted on immediately and reported to the relevant authorities. We also provide external contact details, including Ofsted and the local authority, to ensure transparency and accountability.
All complaints are acknowledged promptly and investigated fairly.
If a complainant is not satisfied with the outcome, they may escalate concerns to:
Our team of legal experts can help you navigate complex legal issues and protect your business. We offer personalized solutions to help you stay compliant and avoid legal problems.
Hamida House fully commits to safeguarding and promoting the welfare of children and young people under our care. We recognise that safe recruitment practices are essential for protecting vulnerable children.
All recruitment at HND Children’s Services Ltd follows strict safer recruitment procedures in line with:
HND Children’s CareAt HND Children’s Care, we operate a robust, transparent, and legally compliant safer recruitment and vetting system to ensure that all directors, staff, and volunteers are suitable to work with children.All current employees have been fully vetted and cleared in line with safeguarding requirements.
Both individuals hold overall responsibility for safeguarding, safer recruitment, and ongoing staff suitabilitySafer Recruitment (Pre-Employment Checks)We follow a strict safer recruitment process in line with UK safeguarding guidance and Ofsted expectations.All staff must complete:
No staff member starts work until all checks are completed and verifiedDBS Update Service (Ongoing Monitoring)All staff and directors are registered with the DBS Update Service.
If a status changes:
This ensures DBS is continuous, not one-offUnsuitable Applicants (Strict Disqualification)We apply a zero-tolerance safeguarding threshold.The following result in automatic disqualification:
We also comply with disqualification by association rules where applicable.These individuals are not recruited under any circumstancesDBS Disclosures & Risk AssessmentWhere a DBS reveals information that is:
This does not automatically prevent employment.Instead, we complete a detailed written risk assessment, considering:
The core decision is always:
“Does this pose any risk to children?”Targeted Training & Risk ReductionWhere appropriate, we implement additional safeguarding controls, including:
This demonstrates active risk management, not passive acceptanceOngoing Monitoring & Staff ResponsibilitySafeguarding is continuously maintained through:
Failure to disclose results in:
Allegations & External ReportingIf any safeguarding concern arises:
We follow statutory safeguarding reporting requirements at all timesRecord Keeping & AuditWe maintain:
This ensures full transparency and accountability for inspectionAlignment with StandardsOur system aligns fully with:
We ensure:
Additional Safeguarding: DBS Disclosures & Risk ManagementWhere a staff member has information disclosed on their Disclosure and Barring Service (DBS) that is not considered a safeguarding concern, we follow a structured and proportionate approach.
Risk Assessment Process (In Detail)Our risk assessments consider:
This ensures decisions are fair, evidence-based, and centred on child safetyTargeted Training & SupportWhere appropriate, we strengthen safeguarding further by:
For example:
Ongoing MonitoringFollowing any disclosure:
Important safeguarding boundaryEven with this approach:
Summary
At HND Children’s Care, all staff, including our Responsible Individual Martin Russell and Registered Manager Samantha Davies, have been fully vetted through enhanced DBS checks, references, and identity verification. All staff are registered on the DBS Update Service for ongoing monitoring. We operate a zero-tolerance approach to safeguarding risks, and any serious concerns result in automatic disqualification. Where disclosures are minor and historic, we complete a detailed risk assessment and provide targeted training and supervision. Safeguarding is continuously monitored, and any concerns are reported immediately to LADO, Ofsted, or the police where required.